FAQ from Juphy
What is Juphy?
Juphy is a platform designed to unify social conversations, deliver top-notch customer service, and enable personalized social selling. It’s the leading tool for social media management and support.
How to use Juphy?
Sign up for a 7-day free trial to get started. After logging in, you can manage all your social media conversations from a single inbox, respond to various interactions, and share product links directly through platforms like WhatsApp, Facebook, and Instagram. You can also track visitor actions on your website, save social media contact information to Juphy's CRM, and retarget these contacts to enhance sales. Additionally, Juphy's free live chat widget helps you gather leads on your website and engage with visitors via messaging platforms.
Where do you backup your data?
Our data is securely backed up in the Netherlands, with web-server services provided by DigitalOcean Inc. and MongoDB, Inc.
Can I give permission to a user?
Yes, you can assign user permissions by designating them as a 'Moderator'.
Can we delete or hide a comment?
Yes, you can hide or delete comments on platforms such as Facebook, Instagram, YouTube, and LinkedIn. These comments will still be visible in Juphy's Inbox for your reference.
Do you have a mobile app?
Yes, Juphy offers iOS and Android apps, currently in Public BETA.
Do you have a chat-bot integration?
Not yet, but it is included in our future development plans.
What is your refund policy?
You may cancel your subscription at any time, but note that payments already made are non-refundable.