FAQ from HeiChat
What is HeiChat?
HeiChat is an intelligent chatbot plugin powered by ChatGPT. It is designed to transform the e-commerce customer experience by providing an easy 3-step setup and compatibility with platforms like Shopify, WooCommerce, and ShopLine. It automatically learns your site policies and products and supports over 70 languages, aiming to answer any customer query.
How to use HeiChat?
To use HeiChat, follow these steps: 1. Install the HeiChat plugin on your e-commerce platform (Shopify, WooCommerce, or ShopLine). 2. Customize the chatbot to match your branding and preferences. 3. Start engaging with customers by letting the chatbot answer their queries and assist them throughout the shopping process.
Can HeiChat be used with multiple e-commerce platforms?
Yes, HeiChat is compatible with multiple platforms, including Shopify, WooCommerce, and ShopLine.
What languages does HeiChat support?
HeiChat supports over 70 languages, providing a multilingual experience for your customers.
How does HeiChat learn about my site policies and products?
HeiChat uses automatic learning capabilities to understand and learn about your site policies and products, ensuring accurate responses to customer queries.
Can HeiChat provide order assistance?
Yes, HeiChat can assist customers with order tracking, return management, and resolving any issues related to their orders.
Is there a setup fee for HeiChat?
The pricing information for HeiChat is not provided on the website. Please contact the HeiChat team for details regarding pricing.