FAQ from FeedLoops.co
What is FeedLoops.co?
FeedLoops.co is an AI-powered tool for collecting and managing customer feedback and reviews. It helps businesses gather valuable insights at scale and turn satisfied customers into advocates by guiding them to leave positive reviews on popular platforms.
How to use FeedLoops.co?
Embed or share a link to your personal chat to begin collecting feedback. FeedLoops.co utilizes an AI chatbot to engage customers via email or text after they’ve used your services. The chatbot gathers feedback in a conversational manner and prompts happy customers to leave positive reviews on platforms like Google Maps or TripAdvisor.
What is FeedLoops.co?
FeedLoops.co is an AI-powered feedback and review tool that helps collect customer feedback at scale, turning satisfied customers into advocates by guiding them to leave positive reviews on major platforms.
What is 'Review Shield Technology' and how does it benefit my business?
Review Shield Technology ensures that positive feedback is directed to public review platforms, while negative feedback is managed privately. This approach protects your business from potential negative reviews and allows you to address customer concerns directly.
Is FeedLoops.co suitable for businesses in any industry?
Yes, FeedLoops.co is highly versatile and can be used by a variety of offline businesses, including restaurants, hotels, retail stores, spas, and more. It adapts to the unique needs of different industries.
When is FeedLoops.co launching?
FeedLoops.co is currently in beta testing with select businesses. Join the beta now to receive an early bird discount.
How does FeedLoops.co work for offline businesses?
FeedLoops.co employs an AI chatbot to engage customers via email or text after they’ve used your services. The chatbot gathers feedback in a conversational manner and prompts happy customers to leave positive reviews on platforms like Google Maps or TripAdvisor.
Can I customize the feedback collection process to match my brand’s tone?
Absolutely! FeedLoops.co is designed to be customizable. You can tailor the chatbot’s language and tone to match your brand’s personality, ensuring a seamless and branded customer experience.
How does FeedLoops.co handle negative feedback?
Negative feedback is directed privately, allowing you to address concerns directly with the customer. This proactive approach helps resolve issues before they become public reviews.
How do I send the FeedLoops.co URL collection to my customers?
FeedLoops.co is an easy-to-use chatbot accessible through a URL. You can manually send the link or upload a CSV list of previous customers to send the link at scale. A Zapier integration is in development to automate the entire process for your business.