FAQ from Faye - Web3 Helpdesk
What is Faye - Web3 Helpdesk?
Faye is a cutting-edge Web3 helpdesk that leverages AI to provide automated and scalable customer support, focusing on troubleshooting smart contracts and blockchain-related queries.
How to use Faye - Web3 Helpdesk?
To use Faye, follow these steps: 1. Register on the Faye website. 2. Set your customer query automation settings in the admin panel. 3. Integrate Faye with your Discord and website. 4. The AI chatbot will then manage user queries with precise responses based on blockchain transactions. 5. For more complex issues, Faye ensures a smooth handoff to human agents. 6. Use the admin dashboard to manage tasks and respond to messages in real-time.
What are the core features of Faye?
Faye's key features include a self-learning AI chatbot, automated ticket resolution, support for thousands of users at once, a high response accuracy rate, a proprietary on-chain troubleshooting engine, NLP integration, an all-in-one admin dashboard, integration with Discord and websites, seamless chatbot-to-human handoff, and customizable chatbot responses.
What are the use cases of Faye?
Faye is perfect for Web3 projects needing automated and scalable customer support. It excels in resolving smart contract and blockchain-related issues, enhancing user experience with immediate responses, efficiently managing and prioritizing customer queries, and building a loyal customer base with the power of AI and machine learning.