FAQ from Dotlane
What is Dotlane?
Dotlane is an all-in-one AI operations platform engineered for professionals who demand flexibility, fidelity, and control. It unifies access to best-in-class foundation models while adding purpose-built tooling—DeepSearch™, Document Intelligence, Pro Creative Suite, and persistent multi-context memory—to transform how teams reason, create, and act with AI.
How is it different from ChatGPT or Claude?
Unlike single-model assistants, Dotlane functions as an intelligent abstraction layer—letting users select, compare, chain, or auto-route across models based on task requirements (e.g., speed, accuracy, cost, safety). It’s not a replacement—it’s your AI command center.
How do credits work?
Credits power model inference, image generation, and DeepSearch queries. The Pro plan includes 5,000 monthly credits—enough for ~250 complex document analyses or 1,000 high-fidelity image generations. Unused credits roll over; usage is transparently tracked in real time.
Is Dotlane free?
Yes—Dotlane offers a robust free tier with full model access (including GPT-4, Claude 3.5, and Gemini 1.5), 100 DeepSearch queries/month, and 50 image generations. No trial expiration, no feature gating—just intelligent AI, instantly available.
Does Dotlane use my data?
No. Dotlane adheres to strict zero-knowledge architecture: inputs, uploads, and outputs never train public models. Free and Pro users retain full ownership; Enterprise customers can deploy private instances with SOC 2-compliant data residency and customizable retention policies.
Can I cancel my subscription at any time?
Absolutely. Subscriptions are month-to-month with no lock-in. Cancel anytime via your dashboard—your data remains accessible for 30 days post-cancellation for seamless export.
How can I contact support?
Free and Pro users receive priority email response within 12 business hours. Enterprise plans include a dedicated technical success manager, SLA-backed 24/7 support, custom integrations, and quarterly AI strategy reviews.