Frequently Asked Questions about CX Assist
What is CX Assist?
CX Assist is an AI email assistant that uses your provided training data to automatically manage and respond to emails, improving productivity and efficiency.
How do I use CX Assist?
Upload your knowledge base in formats like PDF, TXT, or CSV. Set rules for email handling and let CX Assist manage your inbox.
What functions does CX Assist offer?
It automates email responses using AI, allowing you to focus on more critical tasks by handling routine communications.
How does the AI in CX Assist function?
Using the training data you provide, CX Assist formulates responses based on the context and content of the emails.
What are the preset personas in CX Assist?
These are predefined response styles, such as Generalist, Support, and Sales, tailored to different types of email interactions.
Why is a credit card needed for the free plan?
A credit card is required to prevent spam and fraudulent activities associated with the service and Gmail.
How do I set up CX Assist?
Sign in with your Google account, provide permissions, upload your content, and activate CX Assist. You can modify settings and control its activity anytime.
Which email providers are compatible with CX Assist?
Currently, CX Assist supports Google-based email accounts, both personal and business.
Can CX Assist manage multiple email accounts?
Each CX Assist account manages one email account but supports both departmental and personal email addresses.
Does CX Assist support multiple languages?
Yes, CX Assist can handle and reply in over 50 languages.
How does CX Assist ensure email security?
CX Assist uses email data via Google and OpenAI APIs, adhering to strict privacy and compliance regulations.
What happens if CX Assist cannot respond to an email?
If unable to respond, CX Assist forwards the email for manual handling.
Can CX Assist handle attachments?
Currently, CX Assist does not process attachments.
Is CX Assist integrable with other tools?
At present, CX Assist only integrates with Gmail accounts.
How do I manually respond instead of using CX Assist?
Adjust the response interval of CX Assist to give you time to reply personally.
How can I give feedback on CX Assist's responses?
Send feedback to [email protected].
What sets CX Assist apart from other email tools?
CX Assist uses your specific content for responses, reducing the need for drafting and editing, which enhances efficiency and focus.
Are there email volume limits with CX Assist?
Personal accounts can send up to 5,000 emails per month, while business accounts have a limit of 25,000. Custom plans are available.
How can I ensure responses align with my brand's voice?
Upload a style guide or similar document specifying your brand's tone and voice.
What support options does CX Assist offer?
Contact [email protected] for assistance with any issues.
How are updates to CX Assist handled?
Updates are automatic for subscribers, keeping your service current with the latest features.
What is the pricing structure for CX Assist?
Pricing is based on the number of emails handled per month, with plans for free trials, personal use, and businesses.
Is there a trial period for CX Assist?
Yes, you can start with a free trial by selecting the Free plan on the website.
What is the cancellation policy?
You can cancel your subscription at any time without any contractual obligations.
Are there training resources for CX Assist?
CX Assist provides custom training upon request, with documentation available on the website.
Can CX Assist filter out spam or malicious emails?
CX Assist does not interact with potentially harmful content, providing an extra layer of security.