Frequently Asked Questions (FAQ)
What is CoxPost?
CoxPost is an AI-powered platform that helps users manage their social media presence more efficiently. It automates tasks like post scheduling, comment automation, and lead generation. The platform also supports eCommerce integration within social media chats and offers email and SMS marketing solutions.
How Can I Use CoxPost?
To begin, sign up and choose a pricing plan. Once registered, CoxPost offers a wide range of features, from scheduling posts to managing customer interactions, helping you to streamline your social media activities with ease.
What Social Networks Are Supported by CoxPost?
CoxPost allows you to manage posts, photos, videos, and GIFs across a variety of social media platforms, including Facebook, Instagram, LinkedIn, Google Business, YouTube, and WordPress. Special formats like Instagram Reels, Facebook Carousels, and YouTube Shorts are also supported.
Can I Add Live Chat to My Website?
Yes, CoxPost enables users to integrate live chat functionality into their websites. Follow the provided guidelines to seamlessly add live chat for better customer engagement.
Can I Modify My Plan?
Absolutely. You have the flexibility to upgrade or downgrade your plan at any time. Simply navigate to the billing section in your account to make changes.
What Payment Methods Are Available?
CoxPost accepts payments via PayPal and all major credit and debit cards. The transactions are securely processed by Paddle or PayPro Global.
Do You Offer Discounts for Nonprofits?
Yes, CoxPost provides a 50% discount for nonprofits and charitable organizations. To avail the discount, you need to submit proof of your nonprofit status, such as a 501(c)(3) form.
Can I Cancel My Subscription?
You can cancel your subscription anytime from the settings and billing page. If canceled before your subscription ends, you will still have access until the subscription period expires.
What Are the Refund Policies?
CoxPost offers a 14-day refund window from the date of payment. After this period, you may still request a refund, but it may be adjusted depending on the situation. Contact customer support for assistance.
Will My Subscription Price Increase in the Future?
While CoxPost’s pricing may change, your subscription cost will remain the same as long as you maintain an active account. Your agreed-upon price will not be affected by future price increases.
What Customer Support Options Are Available?
CoxPost provides customer support through live chat, email, a help center, and virtual entertainment. Support hours are Monday to Friday, 9:00 AM to 12:00 AM CET, with limited availability after hours and on weekends.
Does CoxPost Have an Affiliate Program?
Yes, CoxPost offers an affiliate program. More details and sign-up options can be found on their website.