What is Convi?
Convi is an intelligent, end-to-end AI Commerce Suite built exclusively for Shopify—designed to turn every customer conversation into a measurable growth lever. More than just a chatbot or search tool, Convi unifies real-time messaging, semantic product discovery, and contextual support into a single, self-optimizing platform. It empowers merchants to convert casual browsers into loyal buyers, elevate average order value through hyper-relevant recommendations, and slash response times across support channels—all without sacrificing brand authenticity. As a purpose-built AI Commerce as a Service solution, Convi transforms fragmented touchpoints into cohesive, revenue-driving dialogues that operate autonomously, 24/7.
How to Use Convi
Getting started with Convi takes minutes—not weeks. With one-click Shopify integration, the suite instantly imports your product catalog, variants, collections, policies, and existing help resources (FAQs, knowledge bases, return guidelines). It then cross-links with your operational stack: WhatsApp Business, Instagram DMs, Facebook Messenger, Zendesk, Gorgias, Klaviyo, and Zapier—ensuring all customer interactions flow into a unified intelligence layer. No manual data entry or prompt engineering is required.
Merchants refine Convi’s performance through intuitive controls: fine-tune tone and personality to reflect brand voice, define escalation rules for sensitive requests, and build dynamic workflows—for example, automatically offering a complimentary accessory when a customer asks about shipping or suggesting restock alerts after a product inquiry. Crucially, Convi doesn’t stop learning post-launch. It evolves continuously by analyzing live chat transcripts, purchase outcomes, feedback loops, and inventory shifts—refining its accuracy, relevance, and revenue impact over time.