FAQ from ChatShape
What is ChatShape?
ChatShape is an AI chatbot platform that enhances customer support on your site. It uses your website's data to train a chatbot that can respond to inquiries, improve conversions, and save time.
How to use ChatShape?
Visit chatshape.com/create, input your website link, and the chatbot will analyze and train on your content. Embed the generated widget code on your site to get started.
How do I create a chatbot for my website?
Go to chatshape.com/create, provide your website link, and the chatbot will extract and learn from your site’s content. Embed the provided script tag into your site's HTML to deploy the chatbot.
Can I collect leads/emails from visitors using the chatbot?
Yes! ChatShape includes an email collection form in the chat interface, allowing you to gather leads. These leads and their chat histories are accessible in your dashboard and can be exported as a CSV file.
Can I update how my bot responds to customer requests?
Yes, ChatShape allows you to customize the chatbot's responses, including the initial greeting and ongoing replies, to better suit your needs.
Can I add custom data to my bot beyond scraping my website?
Definitely! You can add custom data through the chatbot management settings. Additionally, you can include more web pages as data sources anytime after the bot is created.