Frequently Asked Questions about ChatLink
What is ChatLink?
ChatLink is an AI-driven assistant that provides answers to questions about your business, products, or services in a conversational manner. It can be integrated with your support system and is available 24/7 to offer quick and accurate responses. By using ChatLink, you can reduce expenses on training and salaries for human support agents while delivering quality support to your customers. No technical skills are required to utilize ChatLink.
How do I use ChatLink?
To start using ChatLink, create your custom AI agent by following a few simple steps. After creation, integrate it into your customer support system and provide it with the necessary knowledge about your business. ChatLink can also be linked to other tools and platforms through Zapier, ensuring seamless integration and automation of support tasks.
Is creating an Agent complicated?
No, it's designed to be user-friendly, even for those with no technical background. Creating and embedding your Agent on your website takes less than 5 minutes.
Can I monitor and analyze my customers' interactions?
Yes, you can access the chat history of your customers. Soon, automated reports with analytics and summaries will also be available, providing you with a comprehensive overview.
Can I update my Agent as my business evolves?
Absolutely, you can retrain your agent to ensure it has the latest information about your business.
How soon will I see results?
Many businesses observe immediate improvements such as faster response times and enhanced customer satisfaction. As more workflows are handed over to your Agent, these benefits will continue to grow.