FAQ from Caffeinated CX
What is Caffeinated CX?
Caffeinated CX is a customer support platform that uses AI to draft responses based on historical data, increasing efficiency by tenfold. It integrates with major support tools like Zendesk and Intercom, helping companies reduce costs and improve profitability.
How to use Caffeinated CX?
To use Caffeinated CX, integrate it with your preferred support software. The AI will then generate responses using past data, saving time for support agents. It also enhances your knowledge base, automates support functions, and analyzes customer sentiment. With a quick setup process of just 57 seconds, you can start optimizing your customer support operations immediately.
How does Caffeinated CX work?
Caffeinated CX operates by analyzing historical support data and using AI to draft responses. It identifies gaps in your knowledge base, automates support tasks, and understands customer sentiment. By integrating with existing support software, it boosts your customer support efficiency.
What are the core features of Caffeinated CX?
The core features of Caffeinated CX include AI-powered response drafting, integration with major support software (Zendesk, Intercom, etc.), knowledge base enhancement, automation of support functions, brand tone consistency, commerce and CRM integration, customer sentiment analysis, and multilingual support.
What are some use cases of Caffeinated CX?
Use cases for Caffeinated CX include a 45% increase in ticket resolution efficiency, 100% on-brand responses, a 29% reduction in support deflection, a 37% improvement in customer satisfaction, a 59% reduction in response time, handling over 1.1 million tickets per month, and processing over 2 million email responses per month. It is trusted by over 500 leading companies.