Frequently Asked Questions about Bigsib
What is Bigsib?
Bigsib is an AI-driven chatbot that supports rental hosts by providing accurate and responsive guest support based on the host's documentation and property details.
How to use Bigsib?
Integrate Bigsib with your rental platform, and configure it to ask for your approval before sending automated responses. Customize its knowledge base with your support content for precise answers.
How does Bigsib function?
Bigsib analyzes a host's support documentation and property details to offer accurate responses to guest inquiries. It comprehends complex questions, seeks clarifications, and fully engages with guests.
What are the main features of Bigsib?
Bigsib's main features include a conversational AI interface, the ability to understand and clarify complex questions, full guest engagement, automated issue handling, 24/7 support, and integration with popular rental platforms.
Can Bigsib provide 24/7 support?
Yes, Bigsib offers 24/7 support by managing guest issues with conversational and accurate responses. It seamlessly transitions unresolved issues to your support team.
Can I control Bigsib's responses?
Yes, you can configure Bigsib to seek your approval before sending any automated response. You have the option to use the suggested response or manually write your own.
Can Bigsib customize support content?
Absolutely. Bigsib can provide personalized support based on your documentation. You can create a custom knowledge base, and it can analyze listings from platforms like Airbnb and VRBO for detailed information.
Can I manage when Bigsib responds to guests?
Yes, you can schedule Bigsib to respond at specific times and ensure it steps in if there's no response from you within a set timeframe.
Who benefits from using Bigsib?
Thousands of rental hosts have enhanced their guest support with Bigsib, enjoying 24/7 support and improved customer satisfaction. It is highly trusted by premium vacation rentals.
Is there a free trial available for Bigsib?
Yes, Bigsib offers a free trial for hosts to experience its AI-driven support and 24/7 assistance capabilities.