Balto Introduction

Balto Introduction. Boost contact center efficiency with Balto's Real-Time Guidance Platform—empowering agents with instant, AI-driven support for superior customer interactions.

Balto Website screenshot

What is Balto?

Balto is a cutting-edge platform designed to elevate contact center operations through real-time assistance and automation.

Instant Coaching for Agents

Automatic Note Recording

Adaptive Prompts for Improved Conversations

Live Support for On-Demand Guidance

Seamless Integration with CCaaS Platforms

How Balto Enhances Contact Centers

Empower agents with live prompts and updates during calls

Enable supervisors to track, coach, and assess performance in real time

Support QA processes with immediate scoring and trend analysis