Frequently Asked Questions about Balto
What is Balto?
Balto is an advanced AI-driven platform that provides real-time guidance for contact centers, helping agents excel in their conversations through live coaching, automated notes, and robust CCaaS integrations.
How do you use Balto?
Agents and managers utilize Balto by receiving real-time feedback, managing alerts, scoring calls, and streamlining post-call activities, all within the platform.
How does Balto support agents during calls?
Balto aids agents by delivering real-time prompts, automated note-taking, and immediate live support from managers to ensure optimal call performance.
Does Balto integrate with different CCaaS systems?
Yes, Balto integrates effortlessly with over 60 softphones and leading CCaaS and UCaaS systems, enhancing agent productivity and improving customer experiences.